Refund and Cancellation Policy

1. Scope

This policy applies to subscriptions to Marketix Signals, a digital product operated by Marketx Digital (SMC-Private) Limited.

2. Nature of the service

Subscriptions provide immediate access to digital informational content and member features for the duration of the billing period. The service is delivered continuously rather than as a one-off deliverable.

3. Cancellation

You may cancel at any time. Cancellation stops future renewals. Access continues until the end of the billing period that has already been paid for, after which it ends.

4. Refund requests

• Duplicate or incorrect charges are refunded once verified.
• Technical failure that prevented access for a material part of a billing period, and that we could not resolve, is refunded in full or in part.
• Unauthorized payments are investigated and refunded where the claim is verified.
• Trading losses are not refundable. Content is informational and outcomes depend on decisions you make with an independent broker or exchange.
• Consumed periods where the service was delivered as described are generally not refundable.

5. How to request a refund

Email support@marketxdigital.com with the account email, the payment date and a short description of the issue. We aim to acknowledge requests promptly. Processing time for an approved refund depends on the payment provider and the issuing bank.

6. How refunds are issued

Approved refunds are returned through the original payment method. The time taken for funds to appear depends on the payment provider and the issuing bank.

7. Chargebacks

If you believe a charge is wrong, please contact us first. We will work to resolve the issue directly, which is normally faster than a chargeback process.

8. Statutory rights

Nothing in this policy limits rights you may have under the consumer law that applies to you.

9. Contact

Billing and refund enquiries: support@marketxdigital.com.